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SHOPPING
Conditions, Delivery and Returns policy |
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Shopping
When you buy direct from BabySonic, you have our guarantee of good service and quality products in keeping with our commitment to you. If for some reason you are unhappy with the BabySonic products you buy from us, you can write to us and we will consider your case carefully. Your statutory rights are not affected.
Delivery Times
We will endeavour to deliver goods to your door within 14 working days. If there is a delay, we will get in touch with you via email or telephone (whichever is available) you will then have the right to cancel your order if you do not want to wait any longer.
We use Royal Mail or Parcel Force to deliver, dependent on your order, but if you need something urgently, we can offer a quicker guaranteed delivery - please contact us either by phone 020 8877 3482 or email info@babysonic.co.uk.
Delivery within the UK:
Orders weighing under 1kg are usually sent by Royal Mail First Class which means delivery within 1-2 days (including Saturdays). Royal Mail deliveries, whether First or Second class sometimes take longer. If you have not received your parcel, please look out for calling cards (which the postman will leave if you are out). We would ask you to wait 14 days before contacting us regarding any missing parcels sent by Royal Mail.
Orders weighing more than 1-2kg will be sent out by Parcel Force on a 48 hour delivery (working days only). Parcel Force can deliver anytime between 8 am - 6pm, although most deliveries are made during the morning. If you know that your parcel was sent by Parcel Force and have not received it - please let us know on the third working day after despatch so that we can track it for you.
Please note that these are guidelines only. After packaging, the warehouse may take a final decision regarding the despatch method based on shape, size and weight of the order.
Outside the UK:
We offer international deliveries. Smaller or lightweight items are sent by Royal Mail Small Packet. Although these are usually delivered within 5-7 working days, please allow 20 working days for them to be delivered before contacting us if missing.
If you have paid extra postage for quicker or heavier delivery, your goods will be despatched by Parcel Force (Euro48 if delivery within Europe) or Datapost (for outside Europe). We track these orders for you so if it has not been received a week after despatch, please contact us.
Although we are ultimately responsible for the delivery of your order, we rely on the services of the Royal Mail and Parcel Force and therefore cannot be held responsible for any complaint against Royal Mail or Parcel Force directly. If you do have reason to complain about them, please contact the individual companies direct.
Delivery Charges
UK mainland: Standard postage is £3.95 for orders under £100. Orders over £100 are delivered free.
International: You may be charged additional postage depending on the items in your order and their destination. If your order can be despatched by Royal Mail, we will only charge UK mainland standard postage £3.95. However, if the items have to be despatched by other means, there could be a charge of up to £15.50 or £16.50 for Channel Islands. We will inform you of the shipping costs BEFORE you make payment.
Cancellation and Faulty Goods
(European Union only)
You have the right to cancel your order for goods from the date of the contract up to 7 working days, starting from the day after you receive the goods. We will return your money within 30 days of receipt of cancellation. You will have to pay the cost of returning the goods. If you do not return the goods as requested and we collect the goods from you we will make a reasonable deduction from the refund to cover the direct cost of collecting the goods. In the event that the items we despatched were heavy or palletised, we would charge for the original delivery of the order to you.
You cannot cancel a goods contract if:
You had the goods made to your specifications or personalised.
The goods have been opened in a way that they cannot be resold to another customer.
The goods are single use items and hence cannot be returned for hygienic reasons.
How to cancel
To cancel you can email, fax or write to us
A cancellation form is available from the UK Department of Trade and Industry's web site You can email, fax or post it to us at:
CUSTOMER SERVICES
BabySonic London Depot
74 Prospect Quay, 98 Point Pleasant
London SW18 1PR
Tel: 0208 877 3482
Fax: 0208 877 3723
email: info@babysonic.co.uk
If the goods are faulty
If the goods are faulty or different from what you ordered, you have 7 days from receipt of the goods to reject the goods for a full refund. We will provide a refund as soon as possible and at the latest, within 30 days of agreeing to give the refund.
These clauses will not affect your statutory rights.
Prices, Descriptions
Whilst BabySonic™ try and ensure that all prices and descriptions on our website are accurate, errors may occur. We can give no guarantee or warranty as to the accuracy of the content of the site and assume no responsibility for errors or omissions.
If we do discover an error in the price of goods you have ordered we will inform you as soon as possible giving you the option of confirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. If we discover an error in a description we will advise you about it as soon as possible.
Indemnity
You agree to indemnify us, defend and hold without blame for any liability, loss, claim and expense (including reasonable legal fees) directly or indirectly related to your breach of this agreement.
Limitation of Liability
BabySonic™, its partners, associates and suppliers will not be responsible for any direct, indirect, special, incidental damages, personal injury, illness, death (but, not including death or personal injury caused by our negligence) loss or damage of whatever nature (including consequential loss not within the contemplation of the parties) which includes but is not limited to loss of anticipated earnings, profits, goodwill, reputation, business receipts or contracts, losses or expenses resulting from third party claims or for interrupted communication or alteration of your transmissions, lost data or lost profits or other intangible even if BabySonic™, its partners, associates and suppliers has been advised of the possibility of these damages. By using this site, you accept and agree to these conditions.
Copyright
All material on this site is owned by and subject to the copyright of BabySonic™. You are permitted to print or download any information from the site for non-commercial purpose only. Unless expressly permitted to do so, you are not allowed to copy, distribute or transfer any material on this site (in whole or in part).
Miscellaneous
BabySonic™ failure to insist upon strict enforcement of any provision of these terms and conditions will not be construed as a waiver or relinquishment of any provision or right. Similarly, if any of these terms and conditions are found to be invalid, then that provision will not affect the validity of the remaining provisions which shall remain fully enforceable.
Applicable Law
These terms and conditions will be governed and construed in accordance with the laws of England and the parties hereby submit to the non-exclusive jurisdiction of the English courts.
See also our site Terms of use and
Privacy Policy
BabySonic
last revision February 2006
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